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FAQ

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  • Q
    What is your lead time?
    A

    Lead time varies depending on the order quantity, generally ranging from 7 to 30 days.

  • Q
    Are you a manufacturer or a trading company?
    A

    We are a manufacturer specializing in cap production.

  • Q
    Do you offer customized services?
    A

    Yes, we provide customized services.

  • Q
    Do you support OEM or ODM?
    A

    We support OEM&ODM service.

  • Q
    What is the shelf life of your products?
    A

    When stored properly, the shelf life is 2-3 years.

  • Q
    What information is needed for an accurate quotation?
    A

    Please provide the product type, dimensions, order quantity, and trade terms (e.g., FOB, CIF).

  • Q
    How can I track production progress remotely?
    A

    We provide photo and video updates throughout the process, from material preparation to shipment.

  • Q
    What is your process for undelivered goods?
    A

    We work with reliable logistics partners for shipping and customs clearance. If goods are lost due to the carrier, we will assist in claiming compensation.

  • Q
    What does your after-sales service include?
    A

    We provide timely and responsible after-sales support to resolve any issues efficiently.

  • Q
    Can I order samples?
    A

    Yes, sample orders are available.

  • Q
    Do you provide quality certifications?
    A

    Yes, we provide relevant quality certifications.

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